Pennine Tea and Coffee supply the whole of the United Kingdom including England, Wales and South to Mid Scotland, Ireland (North and South) and all outlying Islands (Jersey, Guernsey, Shetland etc). However, where you live will affect how quickly you receive your goods and how much it may cost. To make our shipping policy clearer, we have seperated our shipping area into different zones which you can select during check out to apply the correct shipping charge for the area you live in. We are a catering wholesaler, so if you intend to purchase goods from us it is advisable to spend over £60 + VAT and get free shipping in England, Wales or South to Mid Scotland. Orders under £60 + VAT will be charged £7 + VAT shipping to England, Wales or South to Mid Scotland (Zone 1) or the prevailing rate for other shipping zones, shipping is free on orders over £100 + VAT in Zones 2 and 4.
Next working day carrier deliveries by FedEx orders must be placed before 1.00pm to get next working day delivery. (Only available for items in stock) Our offices are open Monday to Friday 9am to 5pm, goods are only shipped on these days. Goods ordered after 1.00pm on a Friday will not be dispatched until Monday.
Minimum order value is £25
Please be advised in order for FedEx to deliver your order the parcels labels they use will include your full address on them. FedEx require a telephone number, if you do not wish to provide your own telephone number when you check out - please use our own number 01422347734 instead.
Zone 1 FedEx - Mainland England and South Scotland
Zone 1 shipping covers England, Wales and South to Mid Scotland (Marked as ZONE DA on the map below) Zone 1 receives shipping by next working day carrier on items in stock and orders placed before 1.00pm. Orders placed after 1pm will be shipped the next working day and arrive the working day after. Standard shipping charges are £7 + VAT. Orders over £60 + VAT will receive free delivery. However we ship your goods, someone should be available to sign for receipt of the goods at the delivery address between 8am and 6pm (These are FedEx official delivery hours). Work address should be used for delivery if in doubt, FedEx will try to deliver 2 times before returning the goods to us. We will charge an additional £7 + VAT to resend your goods if they are returned to us, or you should arrange your own collection method from us.
If you require any products urgently you should always e-mail first to check stock availability before placing your order, if items are out of stock we will hold an order until the stock is available. If an item is out of stock and not due to arrive within a few days, we will ship the remainder of your order and ask you to reorder the out of stock item.
Zone 2 Parcelforce Standard - North Scotland, Highlands, Islands
Zone 2 shipping covers the furthest reaches of Scotland, outlying islands of the UK. Orders upto a maximum of 20kg will cost £14.50 to ship by Menzies and will take 5 working days to deliver. Orders over £100 + VAT will be shipped free but will still take 5 working days. Some areas may be able to receive a carrier upgrade for quicker delivery for £25 + VAT, e-mail for more information.
Zone 3 Parcelforce Standard - Channel Islands and Isle of Man
Zone 3 shipping covers Channel Islands and Isle of Man. Orders upto a maximum of 20kg will cost £18.95 to ship by parcelforce standard and will take 5 working days to deliver.
Zone 4 - Northern Ireland
Zone 4 shipping covers Northern Ireland. Orders upto a maximum of 30kg will cost £14.50 + VAT to ship and will take 2 working days to deliver. Orders over £100 + VAT will be shipped free but will still take 2 working days. Next working day delivery can be paid extra for, contact us by e-mail for more information.
Zone 5 - Southern Ireland
Zone 5 shipping covers Southern Ireland. Orders upto a maximum of 31kg will cost £18.80 to ship and will take 5 working days to deliver. If your order is over 31kg in weight we will have to either remove items from your order to bring the weight within 31kg or we will need to charge and additional £18.80 for the second parcel. If you are in Zone 5 we suggest you e-mail to confirm shipping.
Z1 B412.00 - Upgrade your shipping to next day before 12.00 - check stock availability on the items you are ordering first
Customers in Zone 1 can request a delivery to arrive next day before 12am. Shipping charge is £16.45 including VAT. The parcel must be signed for at the delivery address.
Z1 B410.30 - Upgrade your shipping to next day before 10.30 - check stock availability on the items you are ordering first
Customers in Zone 1 can request a delivery to arrive next day before 10.30am. Shipping charge is £27.00 including VAT. The parcel must be signed for at the delivery address.
Z1 SATURDAY - Upgrade your shipping to Saturday Delivery - e-mail to check stock availability on the items you are ordering first
Customers in Zone 1 can request a delivery to arrive on a Saturday, FedEx charge a premium of £38.40 including VAT for this service and there are no guarantees for this service. Delivery times are 7.30am to 1pm - someone should be at the delivery address during these times to ensure the delivery is not missed. You must check we have the items you are ordering before you place your order.
EU - Shipping within the European Union on a 5 day service
We can ship goods to countries within the EU, the actual cost will be worked out based on your location within the EU with a maximum order weight of 31kg. Once you have placed your order we will calculate the actual shipping cost and adjust the value of your order accordingly, you will be contacted by e-mail to confirm the actual shipping cost before payment is taken and the order shipped. Please note if you complete your order and payment online, with the EU shipping rate of £25.85 then this covers one box of 30kg, if your order is heavier then 30kg then we will have to either remove goods from your order to bring the weight down, or charge you an additional shipping charge to cover the extra parcel costs. Please be advised that you might be liable to pay import duty and taxes on the goods we ship - this is the responsibility of the purchaser. We will not refund any shipping costs where the receiving party refuses to pay appropriate import duty and taxes and the goods are subsequently returned to us.
Where next day shipping is available, no guarantee is made that the goods will arrive next day. Although there is an average 90% success rate, no liabilty will be accepted for failure of goods to arrive due to mis-directed parcels or problems with access to delivery address. Pennine Tea and Coffee accepts no responsibility for losses incurred by failure of goods to arrive. Any damaged goods received should be indicated when signed for, if in doubt sign UNCHECKED. Always ensure you have the number of packages you sign for.
Please make sure you enter your delivery postcode very carefully, orders dispatched to the wrong address due to an error when entering the delivery postcode WILL BE CHARGED ADDITIONAL CARRIAGE TO RE-ROUTE
Please be aware, we will ship orders using FedEx only to locations in ZONE DA - these are the only areas where next working day shipping will apply. All other zones marked above will be shipped using the best service we can find at the time of ordering - and will take up to 5 days depending on the available service.