Pennine Tea and Coffee Terms and Conditions of Trading
Please study these terms and conditions as the placing of an order is
held to be an acceptance of them.
Interpretation
"Buyer" means the legal person or their agent whose order for goods is accepted by the seller. "Goods" means the goods which the seller is to supply subject to their conditions. "Seller/Company" means Pennine Tea and Coffee Company . "Conditions" means the terms and conditions of trading set out in this document which shall govern to the exclusion of any other terms and conditions. An "Order" means an order given orally or in writing using an acceptable form of communication (Such as Telephone, Letter, Facsimile, Online) and in both cases given by an authorised representative of the buyer. Singular words include the plural and vice versa and masculine includes the feminine and vice versa. Any recommendation or advice given by the seller or its employees or agents is acted upon entirely at the buyers own risk and accordingly the seller shall not be liable therefore.
Distribution of goods
To ensure your order is delivered we require a full delivery address and
postcode, along with a contact telephone number in case their are difficulties
finding your address. No responsibility is accepted for late or non deliveries
caused by incorrect address details or lack of telephone number. Goods ordered
will be dispatched as soon as possible if the items are in stock, if any items
are out of stock then the order will be delayed until all items are ready to
ship. Any items that are not likely to be in stock for a long period of time
will be removed from the order and the remainder sent, it is upto the customer
to re-order these items. Delivery of goods is contracted out to a Third Party -
we can not accept any responsibility for delays which occur while the goods are
in the hands of third parties.
Damaged or missing items should be marked on
the consignment sheet when you sign for the goods - always check the number of
boxes you receive against the number of boxes on the manifest before signing for
the goods. Where next working day delivery is available this is not Guaranteed,
should the item be in stock we will send it with the carrier but we accept no
responsibility should the goods not arrive next working day.
Prices
The sellers price list, catalogues and quotations do not constitute offers by the seller. Any typographical, written, clerical or other error or omission in any literature, quotation, price list, catalogue, invoice or other document or information issued by the seller shall be subject to correction without liability on the part of the seller.All prices shown are strictly nett and are subject to change without prior notification. All products will be invoiced at price ruling on the day of dispatch. All prices quoted are exclusive of Value Added Tax which will be charged at the rate prevailing at the time of delivery.
Payment on Account
Regular customers who wish to open an account with us can then choose to add their online order to their account when they
order rather then pay using credit cards for each order. To open a credit account with us you will need to complete a
credit application form, all our credit accounts are payable by Direct Debit on the 25th of the month following the invoice
date. You are required as part of opening a credit account to complete a direct debit mandate so that we may take payment
for your outstanding invoices when they are due. For more information e-mail
us. ERRORS & OMISSIONS The information included in this website have been checked for accuracy.
Pennine will accept no liability for any errors or omissions in this
information. Claims Notification of non-arrival must be received within 2 days of invoice. Claims
for damage must be in writing within 3 days. The buyer must examine the goods on
delivery and sign the delivery note including a note on any damage or shortage.
A clear signature must be given, signatures endorsed unchecked or unexamined are
not acceptable and will be regarded by the seller as a clear signature. Losses We will not be responsible for any business loss (including loss of profits,
revenue, contracts, anticipated savings, data, goodwill or wasted expenditure)
or any other indirect or consequential loss that is not reasonably foreseeable
to both you and us when you commenced using the website or when a contract for
the sale of goods by us to you was formed. Indemnity The buyer shall indemnify the seller against all claims made against the
seller in relation to the goods for which if the claims were made by the buyer
against the seller the seller would have no liability. The buyer shall indemnify
the seller against all loss, damage, injury, costs and expenses (including
without limitation professional fees incurred) suffered by the seller. Bankruptcy If the buyer has a receiver appointed over any of its assests or (being an
individual or firm) becomes bankrupt or compounds with its creditors or (being a
company) becomes insolvent or goes into liquidation then without prejudice to
any other right or remedy available to the seller the full price for the goods
shall be immediately payable. The seller shall have the right to cancel or
suspend any further deliveries to the buyer and if the price for any delivered
goods is not forthwith paid the sellershall have the right to enter the buyers
premises and repossess goods. Delivery Any dates and times are approximate and early or late delivery will not be an
acceptable reason for refusing goods. The seller shall determine method, date
and time of delivery. Postponement of delivery at the buyers request or the
failure on the buyers part to accept delivery then the buyer shall be
liable to pay the seller all extra expenses. Returns The company does not operate a sales or return policy. Under EU regulations you have the right to cancel your
order within 7 days of delivery, if you wish to cancel your order you must notify us in writing within 7 days of the goods being recieved. You will be responsible for return postage
unless the product is defective through fault of our own. Please contact us
before returning goods. Returned goods should be packaged as they were sent in
the best method possible, only goods returned in good condition will be
credited. Goods ordered in error will be subject to a re-stocking administration
fee of 15%, this means we will deduct 15% from the original order value to cover our own costs and refund you the remaining value. We cannot accept cancellation of purchases for foodstuffs which have been
opened unless the product is defective. Warranty Goods purchased with a Warranty can be of two different types. Goods
with a 12 months parts and labour warranty - you should contact the office to
arrange for an engineer. Goods with a 12 months back to base Warranty - should
the goods fail to work within the Warranty period then they should be packaged
in the original box and returned to us with a cover letter explaining the
defect. Once work has been completed on the machine it will be returned to you.
Outside of Warranty labour / parts charges will be made as well as any carriage
charges incurred. Cancellation After an order has been accepted by the seller the order can only be
cancelled with the sellers consent and the buyer shall be liable for any
costs expended by the seller on account of the said order. Please Note These terms and conditions shall automatically take priority over
the buyers conditions of purchase regardless of their content and the buyers act
of providing an order constitutes an unqualified acceptance of the sellers terms
and conditions of trading and this contract shall be subject to English Law. Security Our online store uses 128 bit SSL to transfer customer details to our secure server. Credit card details are encypted using a 448 bit asymmetric key. In addition the store holds a digital certificate from Thawte that is compatible with Netscape and Microsoft browsers. Shoppers are also protected from fraudulent use of their cards in a "card not present" environment, by their card issuers. The card issuers provide the right for shoppers to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently. Purchases All sales within the UK are subject to VAT where it is applicable (Typically foodstuffs on our site are not VAT applicable, while hardware and accessories are subject to VAT at the prevailing rate (17.5%)
Where items are out of stock/temporarily unavailable then the bulk of the order placed will be dispatched. It is upto the customer to re-order out of stock items.
We reserve the right to reject any order we receive. Should this occur any money which has been received would be refunded.
Normal Pennine Terms and Conditions of Trading apply. For more information view our terms at www.pennineteaandcoffee.co.uk/download.html
The delivery address should
include a house number and street name along with a full valid postcode. A
telephone number is required in case the delivery address can not be found. The
Carrier will deliver between 9am and 5pm Monday to Friday, someone should be at
the delivery address between these times to accept delivery. If you know
you will not be in, please leave details of a safe place for the carrier to
leave your order in the further details section. The goods are left in the
location you specify at your own liability, if the goods are water damaged
or stolen from the place you specify then Pennine accepts no responsibility
for this loss - this is at your own risk. If in doubt please provide a work
address to deliver to. Pennine can not accept responsibility for late
deliveries caused by poor address details, difficult access or no one being
available at the delivery address to receive the goods. Next day delivery only
applies to products in stock, orders for products that are out of stock will be
dispatched when stock is available. Please check stock availability if you are
making a time sensitive order. All deliveries are made by third party carrier
companies, when stock is available it will be sent Next Working day carrier (Or
Parcelforce Standard depending on the zone) but there is no guarantee the
carrier will always achieve this.
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