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Most
orders that are too heavy to post that are in Zone 1 delivery area will be
sent by Interlink Express carrier. This gives you the unique opportunity
to track your orders online from the point they are packed for dispatch by
ourselves until they arrive at their final delivery destination.
You
can track your order using the unique order ID you receive by e-mail after
you have placed an order with us. Should you not receive a confirmation
e-mail you have either entered your e-mail address incorrectly or the
checkout process of your order has failed in which case you should contact
us on 01422 347734 to check the situation of your order or replace your
order.
Once
you receive your confirmation e-mail, your should visit the Interlink Express
tracking page and enter your order ID and delivery postcode in the last
section on that page. If no tracking data is available it means we have
not yet packed and labelled your order and you should try later. When your
order has been labelled the page will show that your shipment has been
raised. The next tracking data will be availble at around 11pm the same
day when your order reaches the main hub. The following day your order
should reach the delivery depot at around 6am, and show it has been
scanned onto the delivery van by 8am. Providing someone is in at the
delivery address your order should arrive that same day, if nobody is
available to accept delivery then a card will be left at the delivery
address and your order returned to the depot to be held awaiting further
instruction. If your order has been delivered then tracking will show the
time of delivery and also the name of the person who signed for the
goods.
Zone
1 Interlink Express and Royal Mail
Zone
1 shipping covers all of the UK Mainland except the furthest reaches of
the North of Scotland. Please see the guide map below for more
information. A good rule is zone 1 covers the UK mainland upto
Glasgow but no further. Zone 1 receives shipping by next day carrier on
items in stock and orders placed before 1pm. Orders placed after 1pm will
be shipped the next working day and arrive the day after. Standard
shipping charges are £7 + VAT. Orders over £45 will receive free
delivery. Orders under £45 and small enough to be sent by Royal Mail
will be sent with the appropriate postage charge, the CART will
automatically calculate the cost according to both weight and zone.
However we ship your goods, someone should be available to sign for
receipt of the goods at the delivery address between 9am and 5pm. Work
address should be used for delivery if in doubt, Business Post will try to
deliver 3 times before returning the goods to us, in which case an
additional carriage charge may apply. Should your order be urgent you can
choose to upgrade to next day before 12am delivery - this costs £17 + VAT
on orders under £45, or £10 + VAT on orders over £45.
Zone
2 Royal Mail and Parcelforce Standard
Zone
2 shipping covers the furthest reaches of Scotland, outlying islands of
the UK and Northern Ireland. Orders upto a maximum of 20kg will cost
£12.50 to ship by parcelforce standard and will take 5 working days to
deliver. Orders over £45 will be shipped free but will still take 5
working days. Orders small or light enough to send by Royal Mail will be
charged according to the weight. Some areas may be able to receive a
carrier upgrade for quicker delivery for £17 + VAT, telephone for more
information.
Zone
3 Royal Mail and Parcelforce Standard
Zone
3 shipping covers Southern Ireland. Orders upto a maximum of 20kg
will cost £36.00 to ship by parcelforce standard and will take 5 working
days to deliver. Orders small or light enough to send by Royal Mail will
be charged at £15.00. If you are in Zone 3 we suggest you telephone to
confirm shipping.
Z1
B412
Customers
in Zone 1 can request a delivery to arrive next day before 12am. Standard
charges apply, plus an additional cost of £10 + VAT. The parcel must be
signed for at the delivery address.
Where
next day shipping is available, no guarantee is made that the goods will
arrive next day. Although there is an average 90% success rate, no
liabilty will be accepted for failure of goods to arrive due to
mis-directed parcels or problems with access to delivery address. Pennine
Tea and Coffee accepts no responsibility for losses incurred by failure of
goods to arrive. Any damaged goods received should be indicated when
signed for, if in doubt sign UNCHECKED. Always ensure you have the number
of packages you sign for.
Shipping
Delivery to the UK Mainland by Next Working Day Interlink on orders before 1.30pm, UK Highlands and Islands Parcelforce 5 day service.
We do not ship outside the UK.
Interlink online tracking
*Excludes zone 3 customers. Minimum order value fifteen pounds excluding VAT
e-mail us
We do not ship outside the UK.
Interlink online tracking
*Excludes zone 3 customers. Minimum order value fifteen pounds excluding VAT
e-mail us
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