Most orders that are too heavy to post that are in Zone 1 delivery area will be sent by Interlink Express carrier. This gives you the unique opportunity to track your orders online from the point they are packed for dispatch by ourselves until they arrive at their final delivery destination.

You can track your order using the unique order ID you receive by e-mail after you have placed an order with us. Should you not receive a confirmation e-mail you have either entered your e-mail address incorrectly or the checkout process of your order has failed in which case you should contact us on 01422 347734 to check the situation of your order or replace your order.

Once you receive your confirmation e-mail, your should visit the Interlink Express tracking page and enter your order ID and delivery postcode in the last section on that page. If no tracking data is available it means we have not yet packed and labelled your order and you should try later. When your order has been labelled the page will show that your shipment has been raised. The next tracking data will be availble at around 11pm the same day when your order reaches the main hub. The following day your order should reach the delivery depot at around 6am, and show it has been scanned onto the delivery van by 8am. Providing someone is in at the delivery address your order should arrive that same day, if nobody is available to accept delivery then a card will be left at the delivery address and your order returned to the depot to be held awaiting further instruction. If your order has been delivered then tracking will show the time of delivery and also the name of the person who signed for the goods.

Zone 1 shipping covers all of the UK Mainland except the furthest reaches of the North of Scotland. Please see the guide map below for more information.  A good rule is zone 1 covers the UK mainland upto Glasgow but no further. Zone 1 receives shipping by next day carrier on items in stock and orders placed before 1pm. Orders placed after 1pm will be shipped the next working day and arrive the day after. Standard shipping charges are £7 + VAT. Orders over £45 will receive free delivery.  Orders under £45 and small enough to be sent by Royal Mail will be sent with the appropriate postage charge, the CART will automatically calculate the cost according to both weight and zone.  However we ship your goods, someone should be available to sign for receipt of the goods at the delivery address between 9am and 5pm. Work address should be used for delivery if in doubt, Business Post will try to deliver 3 times before returning the goods to us, in which case an additional carriage charge may apply. Should your order be urgent you can choose to upgrade to next day before 12am delivery - this costs £17 + VAT on orders under £45, or £10 + VAT on orders over £45.

Zone 2 shipping covers the furthest reaches of Scotland, outlying islands of the UK and Northern Ireland. Orders upto a maximum of 20kg will cost £12.50 to ship by parcelforce standard and will take 5 working days to deliver. Orders over £45 will be shipped free but will still take 5 working days. Orders small or light enough to send by Royal Mail will be charged according to the weight. Some areas may be able to receive a carrier upgrade for quicker delivery for £17 + VAT, telephone for more information.

Zone 3 shipping covers Southern Ireland. Orders upto a maximum of 20kg will cost £36.00 to ship by parcelforce standard and will take 5 working days to deliver. Orders small or light enough to send by Royal Mail will be charged at £15.00. If you are in Zone 3 we suggest you telephone to confirm shipping.

Customers in Zone 1 can request a delivery to arrive next day before 12am. Standard charges apply, plus an additional cost of £10 + VAT. The parcel must be signed for at the delivery address.

Where next day shipping is available, no guarantee is made that the goods will arrive next day. Although there is an average 90% success rate, no liabilty will be accepted for failure of goods to arrive due to mis-directed parcels or problems with access to delivery address. Pennine Tea and Coffee accepts no responsibility for losses incurred by failure of goods to arrive. Any damaged goods received should be indicated when signed for, if in doubt sign UNCHECKED. Always ensure you have the number of packages you sign for.