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Orders must be placed before 1.30pm to be packed that day, please note this applies only to items available from stock, if the stock is not available your order will be shipped as soon as the item is back in stock. If you have a time sensitive order you should contact us prior to ordering to check stock availability or put in the Special Instructions box when the order is requried for. Account customers will notice there is no longer a checkout account button, if you create an Member Account this will automatically fill out your address details on the order server as long as you are logged in before your checkout. When you reach select payment type choose Payment on Account.
When you click the checkout button above, the following options will be available to the right of a second order summary page
The standard payment methods checkout button will take you to a page where you need to fill out your billing and delivery address details. If you have ordered from us previously, then after you have entered your name, e-mail address and telephone number you can tick the box to display an Autofill Address button - this will fill out both billing and delivery address details that were last used with the provided e-mail address - saving you have to retype the information every time you order.
At the bottom of address details entry page it says Choose Payment Type that starts with Pay by Debit/Credit card - this secure live transaction is handled by Iridium through to Streamline - your Billing building and street and postcode must match the card statement address or your payment will be declined. If you click the little down arrow to the right of Credit/Debit Card you can choose to Pay by Pay Pal, Pay On Account if you have one, or Call Me Back so if you would rather not give your credit card details over the internet we can telephone you back and take the information over the phone.
Choose Pay Pal quick checkout button to complete your order just by entering your Pay Pal e-mail address and password. Please ensure if you wish the goods to be sent to an address other then your registered Pay Pal address you manually select an alternative address from the Pay Pal page - by default the order will be returned to us with your Pay Pal registered address - and if we ship the goods and you wish to change the address later there may be an additional shipping charge. Your order confirmation e-mail will list the address we have to send the goods to - if you see this is not the desired address please reply to the e-mail with the actual delivery address you require as soon as possible.
Please complete all required fields in the checkout as fully as possible. The delivery address should include a house number and street name along with a full valid postcode. A telephone number is required in case the delivery address can not be found.
If you know you will not be in, please leave details of a safe place for the carrier to leave your order in the further details section.
Pennine can not accept responsibility for late deliveries caused by poor address details, difficult access or no one being available at the delivery address to receive the goods.
Next day delivery only applies to products in stock, orders for products that are out of stock will be dispatched when stock is available. Please check stock availability if you are making a time sensitive order.
All deliveries are made by third party carrier companies, when stock is available it will be sent Next Working day carrier (Or Parcelforce Standard depending on the zone) but there is no guarantee the carrier will always achieve this.
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